FREQUENTLY ASKED QUESTIONS
WHAT IS THE BEST CLEANING METHOD?
Hot water extraction (steam cleaning) is the best cleaning method available. A cleaning agent is applied to the carpet and allowed dwell time - time to work into your carpet. Dwelling time breaks down dirt and any other substances so they can be removed easily. Following pre-spray and dwell time, suspended soil must be flushed from the carpet using hot water extraction equipment. Powerful jets breakdown the suspended soils/spots with hot water and are immediately extracted and removed from the carpet. A heated solution requires less solution, minimising residue and dry time.
HOW OFTEN & WHY SHOULD YOU CLEAN YOUR CARPET?
It's recommended that you clean your carpet every 6 to 18 months
HOW LONG WILL IT TAKE FOR MY CARPET TO DRY?
Drying time is affected by humidity, airflow and type of carpet. Depending on the time of year, heat or air conditioning can speed the drying process up. It typically takes 3 to 12 hours depending on the variables.
HOW LONG DO I HAVE TO WAIT TO WALK ON MY CARPET?
You may walk on your carpet with clean feet, socks or shoes. It is always best to keep traffic on the wet carpet to a minimum. Extra caution should be used when walking to hard surfaces. They can be quite slippery. The carpet must be 100% before moving furniture back.
WILL THE WATER RUIN MY CARPET?
No, most modern carpet is water resistant. Of the limited amount of water we do use, 95% of it will be removed. The problem refers to carpet cleaners with under-powered machines that leave the carpet soaked for days.
WHY DO SOME SPOTS REAPPEAR AFTER PROFESSIONAL CLEANING?
If contaminants have absorbed into the carpet backing or the pad, spots can resurface over time by migrating up through the carpet fibers.
DOESN'T CLEANING YOUR CARPET TOO OFTEN DAMAGE IT?
Cleaning your carpet removes dirt/soil that acts like sandpaper which dulls and scratches the fibers resulting in accelerated wear. There is no such thing as cleaning your carpet too often unless the wrong method is used. The steam extraction method, when performed correctly, is gentler than dry vacuuming.